shipping

1. Shipping Destinations

We provide international shipping to major markets, including North America, Europe, Southeast Asia, and the Middle East. For specific regions, please contact our support team for a freight quote.

2. Processing & Lead Time

• In-stock Items: Processed within 3-5 business days.
• Custom/Bulk Orders: Production lead time is typically 15-30 days depending on order volume and customization requirements (e.g., logo laser engraving or custom finishes).

3. Shipping Methods & Delivery Time

• Express (DHL/FedEx/UPS): 5-10 business days. Suitable for samples or small “Combo Sets”.
• Sea Freight (LCL/FCL): 25-45 days. Recommended for bulk orders of “Kitchen Sinks” or “Bath Mixers” to reduce costs.
• Air Freight: 7-15 business days.

4. Shipping Costs

Shipping fees are calculated based on weight, volume, and destination. For B2B bulk orders, we support FOB, CIF, and DDP terms.

5. Damages during Transit

Sanitary ware can be fragile. Please inspect the packaging upon arrival. If the product is damaged, take photos of the box and the item immediately and contact us within 48 hours.

6. Contact Information