At Shuntai Kitchen & Bath, we are committed to providing high-quality products and excellent customer service. This Return & Refund Policy is designed to comply with applicable consumer protection laws in the United States and the European Union.

1. Right of Return (Cooling-Off Period)

Customers have the right to request a return within 30 days of receiving the product, in accordance with applicable consumer protection regulations.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order number or invoice) must be provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (including OEM/ODM orders, custom logos, special finishes)
  • Items damaged due to improper installation, misuse, or negligence
  • Products showing signs of use, wear, or alteration

These exclusions comply with EU Directive 2011/83/EU regarding customized goods.

3. Return Procedure

To initiate a return:

  1. Submit a Request
    Contact us at linda@qzshuntai.com within 30 days of delivery, including:
    • Order number
    • Product details
    • Reason for return
    • Supporting photos (if applicable)
  2. Return Authorization
    Our team will review your request and issue return instructions if approved. Unauthorized returns may not be accepted.
  3. Return Shipment
    Customers must follow the provided instructions and ensure proper packaging to avoid damage during transit.

4. Refund Terms

  • Refunds will be processed after inspection of the returned item.
  • If approved, refunds will be issued to the original payment method within 7–10 business days.
  • Original shipping costs may be non-refundable unless required by law.

5. Return Shipping Costs

  • If the return is due to a defective product, manufacturing issue, or shipping error, we will cover the return shipping costs.
  • For returns based on change of mind, the customer is responsible for:
    • Return shipping costs
    • Any applicable restocking fee (typically up to 10%)

6. Damaged or Defective Products

If your order arrives damaged or defective:

  • Notify us within 48 hours of delivery
  • Provide clear photos of:
    • The product
    • The packaging
    • The shipping label

We will offer a replacement, partial refund, or full refund, depending on the situation.

7. Warranty Policy

We provide a limited warranty of up to 2 years, depending on the product series, covering:

  • Manufacturing defects
  • Leakage issues
  • Ceramic cartridge performance

This warranty does not cover:

  • Normal wear and tear
  • Improper installation or maintenance
  • Surface damage caused by chemicals or misuse

8. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Shuntai Kitchen & Bath shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the purchase price of the product.

This clause does not limit rights that cannot be excluded under EU or US consumer law.

9. Compliance with Local Laws

This policy is governed by applicable international trade practices and consumer protection laws.

Customers in the European Union retain all rights granted under EU consumer protection directives, including the right to withdraw from distance contracts where applicable.

10. Contact Information

For all return and refund inquiries: